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Privacy
Policy

Introduction

This Privacy Policy explains how Structural Fireman ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website (structuralfireman.com) or make purchases from our online store. We are committed to protecting your privacy and complying with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

Information We Collect

Personal Information
We may collect the following types of personal information:

Contact Information: Name, email address, phone number, shipping and billing addresses
Account Information: Username, password, and account preferences
Payment Information: Credit card details, payment method preferences (processed securely through third-party payment processors)
Order Information: Purchase history, book preferences, and order details
Communication Records: Customer service inquiries, reviews, and feedback

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Non-Personal Information
Website Usage Data: IP address, browser type, device information, pages visited, and time spent on our site
Cookies and Tracking Technologies: We use cookies to enhance your browsing experience and analyze website traffic

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How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your book orders, including shipping and delivery

  • Customer Service: To respond to inquiries, provide support, and resolve issues

  • Account Management: To create and maintain your user account

  • Marketing Communications: To send promotional emails, newsletters, and book recommendations (with your consent)

  • Website Improvement: To analyze usage patterns and improve our website functionality

  • Legal Compliance: To comply with applicable laws and regulations in Hong Kong

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Information Sharing and Disclosure

Service Providers
We may share information with trusted third-party service providers who assist us in:

  • Payment processing (e.g., PayPal, Stripe)

  • Shipping and delivery services

  • Email marketing platforms

  • Website hosting and maintenance

  • Customer support services

 

Legal Requirements
We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activities

  • Enforce our Terms of Service

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission

  • Secure payment processing systems

  • Regular security assessments

  • Access controls and employee training

Your Rights Under Hong Kong Law

Under the Personal Data (Privacy) Ordinance, you have the right to:

  • Access: Request copies of your personal data we hold

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal data (subject to legal requirements)

  • Data Portability: Request transfer of your data to another service provider

  • Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies Policy

Our website uses cookies to:

  • Remember your preferences and login information

  • Analyze website traffic and user behavior​

  • Enable social media features

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

International Data Transfers

If we transfer your personal data outside of Hong Kong, we ensure appropriate safeguards are in place to protect your information in accordance with Hong Kong privacy laws.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Order information may be retained for accounting and legal purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

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